Policies

Shipping Damage

UnitPrints ships carefully packs orders in multiple layers of cardboard, plastic, and styrofoam in order to minimize any potential damage. However, should you receive a damaged print, please follow the steps outlined below:

• Keep Everything:
  Keep all materials (including prints, boxes, packing materials) regardless of which were damaged. Please DO NOT throw anything away.
• Email Us:
  Please send an email to us as soon as possible.
• Resubmit with Return Authorization:
  A customer service representative will contact you as soon as possible with a Return Authorization number and any additioanl information that may be required to process your claim.

For questions or support, please e-mail : info@unitprints.com

All support and service questions are handled via e-mail Monday - Friday from 9am - 5pm EST.